A Love/Hate Relationship with Comcast DVR
Rob Owen of the Pittsburgh Post-Gazette writes that he has a love/hate relationship with his Comcast DVR. Why? For starters, it failed to record TV shows and claimed to be 100% full when it really wasn’t.
According to complaints that Owen received from readers is that shows are not recording consistently, not recording a show all the way, sluggish responses to commands using the remote, recording every episode of a series rather than just new ones, and well, lots more.
Owen says Comcast’s DVR is still very new and is experiencing these annoying hiccups which angers viewers. The response from Comcast?
“Tens of thousands of Comcast customers in the Pittsburgh area are currently enjoying their DVR services,” wrote Jody Doherty, vice president of public relations and community affairs for Comcast’s Three Rivers Region systems, in an e-mail. “With the ability to record shows and watch them whenever they want, DVR is quickly becoming one of our most popular product offerings. The issues the Post-Gazette has raised are isolated incidents. We are happy to reach out to the customers who contacted the Post-Gazette to address their individual needs.”
Where I live, I have Comcast, but they don’t offer a DVR. I would have liked to try Comcast’s DVR, but I guess I may have to wait.
If Comcast is serious about being a DVR contender, it must fix these problems and placate their customers quickly. It’s very easy to defect to more mature technologies like Tivo or satellite PVRs.
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